ANNALUENAOFFICIAL would like to assure you that order processing operations will still take place with minimal manpower during this period due to the restrictions. Do expect some delay in your orders.
As per advice from our courier partner, do ensure that your delivery address is changed to your home address for the time being to ensure the parcel is not held in their Hub. Alternative pick-up/deliveries will be arranged by our courier partner should your area/location be restricted or non-accessible.
As always, please take an extra mile precaution to keep yourselves safe and healthy during this season. We will try our best to make sure that our services still give you a pleasant experience.

 

How long does delivery take?

- 3 to 5 working days for delivery within Peninsular Malaysia. 
- 5 to 8 working days for delivery to Sabah and Sarawak.

Orders made after 3pm will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

What if I am not in at the time of delivery?

You must ensure you will be available to accept delivery at the Delivery Address on the delivery date as agreed between you and Annaluenaofficial.com. If you are not available and re-delivery is required, a calling card will be left for you to arrange re-delivery. Where re-delivery is required because you were not available at the agreed time, you consent to paying additional Delivery Fees as required by the Delivery Agent.