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Taxes and shipping calculated at checkout
Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@annaluenaofficial.com
How long does it take for my order to be shipped?
Once your payment has been verified, we will process and ship your order within 2-3 business days for delivery within Peninsular Malaysia and 5 to 7 business days for delivery to Sabah and Sarawak.. Orders made after 3PM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
When will I receive my order?
It will take approximately 3 - 5 business days from the order shipped date, for local delivery (West Malaysia) and 5 - 7 business days for Sabah and Sarawak.
I have made my purchase but still did not receive my tracking number.
In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.
Can I change my delivery address?
You may check with our customer service on the status of your order. No changes can be made to the delivery details once the items are processed/shipped.
Can I use my office address as a delivery destination?
Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.
Is the Self-Pickup option available?
No, we do not facilitate self-pickups at the moment.
Do I need to register in order to make a purchase?
No, you may check out as a guest. We, however, encourage you to create an account with us to be a member and enjoy the benefits of Annaluena Rewards. By signing up an account, you could keep track of your current and past orders via the dashboard.
How do I reset my password?
Your account’s password can be reset by clicking “Forgot password?” on the login page. An email will be sent to your registered email address containing the link and steps for you to create a new password.
What happens after an order is made?
You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped.
Can I add/remove/change items upon order successfully placed?
No changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.
What payment options do you accept on Annaluenaofficial.com?
We accept VISA & MASTERCARD credit/debit cards and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out.
Do you provide Cash on Delivery (COD)?
No, we do not facilitate COD service at the moment.